Frequently Asked Questions

What are your opening hours?

We are open from 11am until 6pm weekdays by appointment only. However, if you are unable to make it in at these times please contact us and we will do our best to accommodate your request.

Can I upgrade my diamonds or gemstones later on? 

For bespoke jewellery, it is difficult for us to buy back diamonds or gems as each one is individually selected for our customers. We prefer not to hold stock, but do reach out to let us know the details of your diamond or gem you wish to upgrade and we will do our best to help you do so.

Can I propose with a temporary setting? 

Yes! If you have purchased your diamond or gemstone from us but would prefer that your partner participate in choosing the design, we offer a temporary setting for your diamond. Please contact us for more details.  

Can I make a new piece of jewellery from a diamond or gemstone that I already own?

Yes! You can. Creating new designs and settings is part of what we do. 

I like a piece of jewellery on your site, but would like to make some changes.  Is this possible?

Yes! All of Anna Dora's jewelry is customisable. We can custom design and create your one of a kind piece. We really love to create something different for each client. We generally start by discussing design preference, choosing the main diamond or gem, and then providing a technical sketch of the design, so it gives a visual representation of the design. The sketch is then used to craft your very own bespoke and original piece of jewelry. 

Can you send me additional images of the jewelry on your site? 

If there is a piece of jewelry from our website that you like and would like to see additional images from different angles please make an enquiry and we will send you additional photos if we have them.

Do you offer alternative metal options such as rose gold?

Yes. You can choose between 18k white gold, 18k yellow gold, 18k rose gold and Platinum. 

Is my diamond or gemstone certified?  

All main diamonds and gemstones come with certification. The majority of our diamonds are laser inscribed on the girdle with its specific identification number.  Your GIA certificate will mention if the stone has a laser inscription or not.