Shipping & Production Time
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchase/delivery.
How long will it take to receive my order?
Most of our pieces are made to order, and require 2-4 weeks to create. We do our best to turn orders around as quickly as possible. Some pieces, specifically custom rings and wedding bands may take up to 6 weeks to create. If we have an item in stock, we will ship it out within the next business day.
International Shipping takes 3-5 business days. We will send you an email notification once your jewelry is shipped.
If you need something by a specific date or would like to expedite service, please make sure to leave a note at checkout and/or email us at firstname.lastname@example.org. We will always do our best to accommodate your requests and we appreciate your understanding and patience.
Does the jewelry come with a box?
Yes. Each order arrives in an Anna Dora gift box, ready for gifting.
Exchanges & Warranty
What is the exchange policy?
Custom Diamond or Gemstone Rings, Personalized Jewelry and Special Orders are not eligible for exchange.
We strive for all our customers to be fully satisfied with their purchase. If you are not fully satisfied with your purchase, Anna Dora Luxe Jewelry will accept most other items for exchange.
If you wish to exchange it, please contact us within 24 hours of receiving your item. Due to the hand crafted nature of each piece, we do not currently accept any returns.
All rings are subject to a resizing fee and can't be exchanged for another size. Please ensure that the item is exchanged in new and re-saleable condition within 7 business days from the delivery date of your order.
Exchanges after the 7 day period are only eligible for store credit. If you would like to make an exchange please email for an authorization form at email@example.com. Exchanges cannot be processed without an authorization form.
For your protection, please pack your exchange in the original box, ship your order with an insured courier and retain your receipt. Anna Dora Luxe Jewelry is not responsible for items damaged or lost in transit. Please include a detailed note with your name, email address and invoice number on your authorization form. Once your exchange is processed, your new piece will be shipped back out to you. We cannot refund shipping charges on exchange items.
What type of warranty do you offer?
Anna Dora Jewelry products are covered by a limited lifetime guarantee against any manufacturers defect in material or workmanship but it does not cover neglect, abuse, or normal wear and tear.
If a stone is lost due to bent, damaged, or worn out prongs, Anna Dora Jewelry is not responsible for the replacement of the stone or the re-tipping of the prongs. We strive for perfection and to create beautiful works of art and therefore guarantee our workmanship.
As with any delicate artistic creation, care must be taken to ensure years of enjoyment. We are committed to providing you, our treasured customers with the best service possible.
We understand that purchasing Jewelry over the internet can be confusing and sometimes a bit intimidating. We also understand that buying an engagement ring or any fine jewelry is can be an emotional purchase, which will have sentimental feelings attached to them for years to come.
The loss/ theft or damage of a center stone, such as a diamond or a gemstone is not covered under warranty, and should be covered under your own insurance policy. Please contact your insurance company for more information regarding your policy limits and requirements.
Can I exchange a gift?
Items received as gifts may be exchanged for another item of equal or greater value. Please ensure that the item is shipped back to us in new and re-saleable condition within 7 business days from the delivery date of your order. Please see exchange policy for exchange eligibility and more details.
What is your repair policy?
We will repair any design purchased through www.anna-dora.com. Repair fees may apply. We may not be able to repair older pieces if components needed to repair them are unavailable. Please contact us for an authorization form at firstname.lastname@example.org.
Can I replace a lost earring?
Yes. If the style is in stock you may purchase a half pair. The cost for one earring is typically half of the cost for the pair.
How do I figure out my ring size?
The best way to figure out your ring size is to go to your local jewelry store and have the sizing done professionally. You may also go to our ring size guide here *Please note this is only a guide, therefore we cannot be responsible for incorrect ring size determination. Please contact us with any further questions with regard to ring-sizing at email@example.com.
What if i need my ring resized?
We can gladly resize any Anna Dora ring for you. Please email us at firstname.lastname@example.org for an authorization form. Please send your ring back to our studio address, along with your specific resizing request, email and shipping addresses. Our current resizing fee is SGD65/ USD45 (includes return insured domestic shipping) and takes approximately 5-7 business days.
Inclusions in Gemstones
What are inclusions?
Natural gemstones typically have inclusions, matrix and minor imperfections within the stone. These are simply part of each stone's unique, natural characteristics.
All of our stones are hand-selected for quality, character and durability prior to setting them. Minor imperfections, if any, do not take away from the integrity of the stone, nor does it typically pose any risk to the stone itself.
Caring for your Jewelry
How do i care for jewelry?
Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. The majority of our collections consist of 18k gold,14k gold and sterling silver, and can be cleaned with a polishing cloth.
On sterling silver pieces, the metal may darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth. Please do NOT dip any Anna Dora piece in jewelry cleaners or solutions. This may cause corrosion and permanent damage to the metal.
All of the stones we use are natural gemstones, therefore they may vary in shape, size and color. Inclusions may be seen in some natural stones and is a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners. For more details, visit our jewelry care page here
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.